Answers to common repair and tracking questions.

These entries are designed to help customers understand the intake and repair workflow before reaching out.

How do I track my repair?

Use your ticket number and the same email address used when the repair was booked.

Can I upload photos with my repair request?

Yes. The intake form supports secure image and PDF uploads for clearer diagnostics.

Do status changes show up online?

Yes. Public status updates and public notes appear on the tracking page.

Can the admin team add internal notes?

Yes. Internal notes stay inside the admin panel and do not appear on the public tracking page.